You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If it is a custom item, a 20% restocking fee will be charged for all returns that are not a result of our error.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
$5 flat rate shipping to the US. Because most of our items are lightweight, we are happy to offer $5 flat-rate shipping on all order in the US. International shipping is available to some companies. If you are having trouble ordering internationally, please send an email to firstname.lastname@example.org .